Terms of Use

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DATE OF LAST MODIFICATION: March 12, 2020

NOTICE

THE Centura Guest Pay SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE. ALWAYS CONSULT A PHYSICIAN OR OTHER HEALTHCARE PROVIDER FOR PERSONAL MEDICAL ATTENTION AND ADVICE. DO NOT USE THE Centura Guest Pay SERVICE AS A SUBSTITUTE FOR CONSULTING WITH YOUR PHYSICIAN OR OTHER HEALTHCARE PROVIDER. IF YOU EXPERIENCE A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

  1. YOU ARE ENTERING INTO A CONTRACT WITH Centura Health FOR THE Centura Guest Pay SERVICE.

    This is a contract between you and Centura Health that governs your use of the Centura Guest Pay service and ("Centura Guest Pay", or the "Service"). The contract includes these Terms of Use and the Privacy Policy found at Privacy (collectively, the "Agreement"). Please read the Agreement carefully and print a copy for your records.

    By accepting the Terms of Use, or using Centura Guest Pay, you agree to the terms of the Agreement. If you do not agree to the terms of the Agreement, then you may not access or use the Service. Centura Health may modify the terms of the Agreement from time to time by posting the modified Agreement to Centura Guest Pay. The modified Agreement becomes effective immediately when it is posted on Centura Guest Pay. By continuing to use Centura Guest Pay after Centura Health posts a modified Agreement, you agree to be bound by the modified Agreement.

  2. Centura Guest Pay ALLOWS YOU TO MANAGE AND PAY YOUR Centura Health CHARGES ONLINE.

    Centura Guest Pay consists of a website and associated technologies that enable you to access information and statements concerning your Centura Health financial obligations for health care services and to make payments on your Centura Health accounts.

  3. Centura Health USES A CONTRACTOR TO PROVIDE THE SERVICE TO YOU.

    Centura Health has contracted with iVinci Partners, LLC (the "Contractor") to provide Centura Guest Pay to you under the terms of this Agreement. But, your contract and legal relationship with respect to Centura Guest Pay, and with respect to your Centura Health accounts, is with Centura Health. Centura Health is responsible for ensuring that the Contractor complies with the terms of the Agreement that apply to Centura Health.

  4. YOU ARE RESPONSIBLE FOR YOUR USE OF THE SERVICE.

    You are solely responsible for keeping your Centura Health account information secure and strictly confidential.

  5. Centura Guest Pay IS AN OPTIONAL SERVICE

    Centura Health provides the Centura Guest Pay Service to you as an optional digital payment service.

  6. Centura Health MAY SUSPEND OR TERMINATE YOUR ACCESS TO THE SERVICE.

    Centura Health may suspend or terminate your access to Centura Guest Pay at any time for any or no reason. Neither Centura Health, nor the Contractor, are liable to you with respect to any termination or suspension. Centura Health reserves the right to change, suspend, or discontinue the Service or any part of the Service at any time, for any or no reason, without prior notice to you.

  7. ELECTRONIC PAYMENT METHODS

    In order to make a payment, you are required to use a Payment Card. Centura Health may also allow you to use an Automated Clearing House (ACH) account, in lieu or in addition to your Payment Card, as a means to pay your healthcare charges directly from your bank account. Payment Cards may be either a credit card or a debit card accessing a consumer deposit account, prepaid account, Health Savings Account, or Flexible Spending Account. Payments will be credited to your Centura Health account upon successful transaction completion. Payments received after 11:00 p.m. CST will be credited no later than the next business day. It may take several days for your payments to appear in Centura Health's billing system of record and your financial institution.

  8. YOU MUST TAKE ACTION ON YOUR CHARGES OR YOUR Centura Health ACCOUNT MAY GO PAST DUE

    If you do not pay your Centura Health charges in full then those charges may be deemed past due.

  9. IF YOU DO NOT PAY IN THE REQUIRED TIME, YOU MAY GO TO COLLECTIONS

    Centura Health establishes a maximum amount of time for you to pay your charges based on internal guidelines and criteria. Once your charges reach this maximum duration they may be deemed uncollectable. When this occurs, your charges may be forwarded to a collection agency for further action.

  10. YOU MAY USE Centura Guest Pay ONLY FOR LAWFUL PURPOSES AND IN COMPLIANCE WITH THIS AGREEMENT.

    You must not access or use Centura Guest Pay (a) in an unlawful way or for an unlawful or improper purpose or in any manner that does not comply with this Agreement, or (b) in a state that has laws that would alter the terms of this Agreement or make your access or use of the Service illegal. Additionally, you must not access or use Centura Guest Pay:
    • to post, upload, or transmit content or information that (i) is false, obscene, hateful, threatening, defamatory, solicitous, predatory of a minor, harassing, or creates a risk to anyone's safety, (ii) infringes or violates another person's intellectual property, privacy, or publicity right, or (iii) otherwise could result in civil or criminal liability under the law;
    • to upload or transmit viruses, worms or other malicious code;
    • in any manner that could damage or impair Centura Guest Pay or its content, compromise security, or inhibit another person from using it;
    • to gain, or attempt to gain, unauthorized access to Centura Guest Pay or another person's Centura Health account through any means, including hacking or impersonating any other person or entity, whether actual or fictitious; or
    • by any automated means, such as, but not limited to, a robot, scraper, spider, or harvesting "bot."


  11. YOU MUST BE AT LEAST 18 YEARS OLD TO USE Centura Guest Pay.

    Centura Guest Pay is not directed at, and does not solicit or accept information from, any person younger than 18 years of age (except for emancipated minors). By accepting the Agreement, or by using Centura Guest Pay, you represent to Centura Health that you are at least 18 years of age (or are an emancipated minor) and that you have the legal right and ability to enter into the Agreement.

  12. Centura Health IS COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION.

    For information concerning the use, disclosure, and protection of your information, please see the Privacy Policy found at Privacy. Centura Guest Pay uses industry-standard security practices and technology to protect your personal information stored in the Service from unauthorized access. But even the most secure computer systems can be violated, and Centura Health cannot guarantee security. There are security, transmission, and other risks inherently associated with using the Internet, and you expressly assume those risks.

  13. YOUR USE OF Centura Guest Pay DOES NOT CHANGE Centura Health'S CALLING OR CREDIT REPORTING PRACTICES.

    Upon you using Centura Guest Pay, you consent to Centura Health contacting you through a variety of means to include any phone numbers, mailing address, or email address associated with your Centura Health account or provided in the Service. You agree that Centura Health or its agents or contractors may, from time to time, make calls or send text messages to you, including to wireless telephone numbers that could result in charges to you. You also agree that these calls or text messages may include the use of prerecorded or artificial voice messages or automatic telephone dialing system. You may revoke your consent to such communications at any time by calling 888-347-3295 - Toll Free, 303-552-3024 - Local and request to opt out of future communications.

    Further, Centura Health maintains its ability to perform credit bureau inquiries to review or collect upon your Centura Health account.

  14. Centura Health GRANTS YOU A LIMITED RIGHT TO USE Centura Guest Pay.

    Centura Guest Pay is the property of Centura Health or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Subject to your compliance with the terms of this Agreement, Centura Health grants you a limited, revocable, non-transferable, and non-exclusive license to access and use Centura Guest Pay solely for your personal, non-commercial purposes.

    Centura Health also gives you permission to display, download, and print the content available in or through the Service only for your personal, non-commercial purposes. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate that content to anyone. All content made available for download from the Service is the copyrighted work of Centura Health or its licensors. Any copy made of content obtained through the Service must include all applicable copyright notices.

    Centura Health's trademarks and service marks include Centura Health, Centura Guest Pay. All other brands and names referenced on Centura Guest Pay are the property of their respective owners. Nothing contained in Centura Guest Pay grants any license or right to use any trademark or service mark displayed on Centura Guest Pay without the express written permission of Centura Health or other owner of the trademark or service mark.

    Your license to use Centura Guest Pay does not permit you, and you agree not to: (a) modify, translate, reverse engineer, disassemble, decompile, attempt to derive the source code, or create derivative works of Centura Guest Pay (or any software or content available on or through Centura Guest Pay) or allow a third party to do any of those things; or (b) transfer, distribute, sell, lease, rent, disclose, or provide access to Centura Guest Pay to any third party or use Centura Guest Pay to provide service bureau, time sharing, or other services to third parties.

  15. Centura Health DOES NOT PROVIDE ANY WARRANTY FOR Centura Guest Pay.

    Centura Health PROVIDES Centura Guest Pay ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, Centura Health AND ITS LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, CONCERNING Centura Guest Pay AND ITS CONTENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

    WITHOUT LIMITING THE FOREGOING, Centura Health AND ITS LICENSORS DO NOT WARRANT THAT ACCESS TO Centura Guest Pay WILL BE UNINTERRUPTED OR ERROR-FREE, WILL BE FREE OF MALWARE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES Centura Health OR ITS LICENSORS MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY, OR SUITABILITY OF Centura Guest Pay OR ANY OF ITS CONTENT. YOU EXPRESSLY AGREE THAT YOUR ACCESS TO, USE OF, AND RELIANCE UPON Centura Guest Pay IS AT YOUR SOLE RISK. Centura Health IS NOT LIABLE TO YOU FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON Centura Guest Pay.


  16. NEITHER Centura Health NOR ITS CONTRACTOR HAS LIABILITY TO YOU FOR Centura Guest Pay.

    IF YOU EXPERIENCE ANY PROBLEM RELATED TO Centura Guest Pay, YOU AGREE THAT YOUR SOLE REMEDY IS TO STOP USING IT. Centura Health, ITS CONTRACTORS AND ITS LICENSORS ARE NOT LIABLE TO YOU (OR ANYONE ACCESSING THE SERVICE USING YOUR Centura Health ACCOUNT INFORMATION) FOR ANY LOSSES, DAMAGES, COSTS, OR EXPENSES THAT YOU SUFFER OR INCUR IN CONNECTION WITH USING Centura Guest Pay. Centura Health, ITS CONTRACTORS AND ITS LICENSORS ARE NOT LIABLE TO YOU (OR ANYONE ACCESSING THE SERVICE USING YOUR Centura Health ACCOUNT INFORMATION) FOR ANY PUNITIVE, EXEMPLARY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR COMPUTER, OR OTHERWISE) RELATED TO YOUR USE OF Centura Guest Pay, EVEN IF Centura Health, ITS CONTRACTOR OR ITS LICENSOR WAS ADVISED OF THE POSSIBILITY OF THOSE DAMAGES.

    YOU AGREE TO INDEMNIFY Centura Health, ITS CONTRACTORS AND ITS LICENSORS AND HOLD THEM HARMLESS FROM AND AGAINST ALL LOSSES, DAMAGES, COSTS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING FROM YOUR USE OF Centura Guest Pay OR YOUR BREACH OF THIS AGREEMENT, OR BOTH.


  17. THIRD PARTY SERVICES ARE PROVIDED UNDER SEPARATE LEGAL TERMS.

    As a convenience to you, Centura Guest Pay may allow you to use the services of or may contain links to websites maintained by one or more third parties, such as a payment gateway provider or insurance company. Centura Health and its Contractor, iVinci Health LLC, do not endorse any third-party website, or the information, tools, services, or merchandise available at any third-party website. Your use of these third-party services is subject to the separate policies, fees, and legal terms of that third party. Centura Health and iVinci Health LLC do not have any responsibility or control for third-party websites. You should read the terms and conditions, data-gathering practices, and privacy policies of all linked websites as they may materially differ from those of Centura Guest Pay.

  18. THIS AGREEMENT IS GOVERNED BY COLORADO LAW AND YOU AND WE AGREE TO ARBITRATE ANY DISPUTES BETWEEN US

    The laws of Colorado govern the Agreement and your use of Centura Guest Pay. Any disputes arising between you and Centura Health or any of its contractors related to your use of Centura Guest Pay shall be brought individual in small claims court in the state of Colorado, or in individual arbitration in accordance with the terms of the Arbitration Provision and Class Action Waiver. You agree that you shall not bring or participate in any class action or representative proceeding against Centura Health or any of its contractors arising from or related to your use of Centura Guest Pay.

  19. YOU LICENSE Centura Health TO USE ANY FEEDBACK YOU PROVIDE CONCERNING Centura Guest Pay.

    If you submit ideas or suggestions for Centura Guest Pay to Centura Health or Centura Health's Contractor ("Feedback"), you grant Centura Health and Centura Health's Contractor a worldwide, perpetual, irrevocable, non-exclusive, royalty free license to use, reproduce, modify, prepare derivative works from, publicly display, perform, distribute, make, have made, sell, offer for sale, import, and export that Feedback, and any product or service incorporating that Feedback, for any purpose whatsoever, commercial or otherwise, and by any means.

  20. YOU MAY CONTACT Centura Health BY MAIL, OR PHONE.

    You may contact Centura Health through your Centura Health account, or as follows:

    Patient Financial Services
    9100 E Mineral Cir
    Centennial, CO 80112
    or
    888-347-3295 - Toll Free, 303-552-3024 - Local

  21. ADDITIONAL MISCELLANEOUS TERMS APPLY TO YOUR USE OF Centura Guest Pay.

    The Agreement is the sole agreement between you and Centura Health relating to Centura Health's provision of Centura Guest Pay to you and your use of Centura Guest Pay. Neither you, Centura Health, nor any contractor is bound by any oral or written representation, warranty, or statement that is not contained in the Agreement. If a court determines that any term of the Agreement is invalid or unenforceable, the remainder of the Agreement remains in full force and effect. Neither Centura Health, its contractors nor its licensors is liable for any delay or non-performance caused by an act of nature, strike, lockout, riot, civil commotion, insurrection, war, or other reason beyond its reasonable control. No failure by you or Centura Health to enforce or exercise any right under the Agreement is a waiver of that right. You may not assign, transfer, or delegate your rights or obligations under the Agreement, in whole or in part. The Agreement is binding upon and inures to the benefit of Centura Health's successors and assigns. The Agreement may not be modified except in writing signed by the parties or as expressly permitted above.

DATE OF LAST MODIFICATION: March 12, 2020